Refund Policy

The same refund policy appears in our Terms of Service as clauses 10–12, reformatted here as standalone sections.

1. Subscription and 7-day Double Guarantee refund window

To access services on Ubalitics, you must subscribe to a plan, which includes a bundled allotment of AI Credits. You may also top up additional AI Credits at any time. Subscriptions and AI Credit top-ups are sold through our payment partner Freemius, which serves as the Merchant of Record. You are fully protected by our 7-day, 100% No-Risk Double Guarantee. If you do not like Ubalitics within the first 7 days of your purchase, we will happily refund your money, no questions asked. Refund requests must be submitted within 7 days of the purchase date and time, either by emailing support@ubalitics.com or through your Freemius customer portal.

2. How refunds are calculated, and the nature of AI

AI Credits are consumed whenever you use Ubalitics services that rely on AI, including but not limited to: processing voice input and generating spoken or written responses, analyzing or describing images, recognizing people, objects, or locations in visual content, summarizing or rewriting documents and other text, answering questions or providing AI-assisted consultation, generating images, generating audio, generating video, generating or transforming text content, running automations or agent-based workflows, and any future AI-powered features added to Ubalitics services. You acknowledge that AI models can produce results that are inaccurate, incomplete, biased, or otherwise incorrect, and that such outcomes are inherent to the current state of AI technology and beyond Ubalitics' control. Ubalitics does not guarantee that AI-generated outputs will be accurate, reliable, or fit for any particular purpose, and you are responsible for reviewing and verifying any output before relying on it.

Approved refunds are subject to the Consumptive Usage Policy: only AI Credits that remain unused in your account at the time of the refund are eligible for a cash refund, returned at the price you originally paid for them. AI Credits that have already been consumed are not refundable, because the underlying AI processing has already taken place and the associated cost has been incurred on your behalf. For subscription plans, the refundable amount is calculated based on the unused AI Credits remaining when the refund is processed.

3. Price updates

Ubalitics may update subscription plan prices and AI Credit top-up rates periodically. Any changes will be communicated to you before you agree to renew, top up, or use the services.